Terms and Conditions

Last updated: September 04, 2026

1. Introduction

Welcome to PocketCRM ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our service, a customer relationship management tool designed for individual salespersons and small department stores.

By accessing or using PocketCRM, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our service.

These Terms are governed by Finnish law and comply with European Union regulations, including the General Data Protection Regulation (GDPR) and the Finnish Consumer Protection Act.

2. Service Description

PocketCRM is a software as a service (SaaS) platform that allows users to:

  • Log and track customer interactions
  • Record sales conversations and outcomes
  • Analyze personal or team performance
  • Generate insights from customer interactions

The service is designed for individual salespersons working on the street and small department stores with 2 to10 employees.

3. User Accounts and Registration

To use PocketCRM, you must create an account by providing accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring you are at least 18 years old or have parental consent

You may not share your account with others or use another person's account without authorization.

4. Acceptable Use

You agree not to:

  • Use the service for any illegal or unauthorized purpose
  • Violate any applicable laws or regulations (including Finnish and EU laws)
  • Infringe upon the rights of others
  • Upload malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to our systems
  • Use the service to store or process personal data in violation of GDPR
  • Reverse engineer, decompile, or disassemble the service

5. Data Protection and Privacy

PocketCRM is designed to be GDPR compliant. We process personal data in accordance with:

  • EU General Data Protection Regulation (GDPR) 2016/679
  • Finnish Data Protection Act (1050/2018)
  • Our Privacy Policy, which forms part of these Terms

Important: PocketCRM does not require you to store customer personal data. You are responsible for ensuring that any data you enter complies with applicable data protection laws.

You retain full responsibility for any personal data you choose to store in the service and must ensure you have a lawful basis for processing such data under GDPR.

6. Intellectual Property

All intellectual property rights in PocketCRM, including but not limited to software, design, logos, and content, remain the property of PocketCRM or its licensors.

You are granted a limited, non exclusive, non transferable license to use the service for your business purposes. This license does not include the right to:

  • Resell or sublicense the service
  • Copy, modify, or create derivative works
  • Use our trademarks or branding without permission

You retain ownership of any data you upload to the service.

7. Subscription and Payment

PocketCRM may offer free and paid subscription plans. For paid subscriptions:

  • Prices are displayed in euros (€) and include applicable VAT as required by Finnish law
  • Subscriptions are billed in advance on a monthly or annual basis
  • All payments are processed securely through our payment providers
  • You may cancel your subscription at any time

Right of Withdrawal (EU Consumer Rights): Under EU law, you have the right to withdraw from a distance contract within 14 days without giving any reason. However, if you have started using the service during this period, you may be charged proportionally.

8. Service Availability

We strive to provide continuous service availability but do not guarantee:

  • Uninterrupted or error free service
  • That the service will meet all your requirements
  • That defects will be corrected immediately

We reserve the right to perform maintenance, updates, or modifications that may temporarily interrupt service. We will provide reasonable notice when possible.

9. Limitation of Liability

Under Finnish law and EU consumer protection regulations:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid for the service in the 12 months preceding the claim
  • We are not liable for data loss, except where caused by our gross negligence
  • You are responsible for backing up your data

Mandatory Consumer Rights: Nothing in these Terms limits your mandatory rights as a consumer under Finnish and EU law, including rights under the Finnish Consumer Protection Act (38/1978).

10. Termination

Either party may terminate the service:

  • By you: Cancel your subscription at any time through your account settings
  • By us: We may suspend or terminate your account if you violate these Terms or for other legitimate reasons with reasonable notice

Upon termination:

  • Your access to the service will be revoked
  • You may export your data for 30 days after termination
  • We will delete your data in accordance with our data retention policy and GDPR requirements
  • No refunds will be provided for the current billing period unless required by law

11. Dispute Resolution

Governing Law: These Terms are governed by Finnish law.

Jurisdiction: Any disputes arising from these Terms shall be resolved in the courts of Finland, unless you are a consumer residing in another EU member state, in which case you may bring proceedings in your home country.

Alternative Dispute Resolution: As a consumer, you have the right to use the EU's Online Dispute Resolution platform (ec.europa.eu/consumers/odr) or contact the Finnish Consumer Disputes Board (Kuluttajariitalautakunta).

ec.europa.eu/consumers/odr

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Email notification to your registered address
  • Prominent notice on our website
  • In app notification

Continued use of the service after changes constitutes acceptance. If you do not agree to the changes, you must stop using the service and may terminate your account.

13. Contact Information

If you have questions about these Terms, please contact us:

PocketCRM
Email: legal@pocketcrm.com
Address: [Your Company Address, Finland]

Data Protection Officer:
Email: dpo@pocketcrm.com

14. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and PocketCRM regarding the use of our service.

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